Amy Manning is the Chief Customer Officer at LTi and is responsible for leading the company’s full post-sale customer experience, including Customer Success, Professional Services, and Customer Support. She brings nearly 20 years of Customer Success leadership experience in B2B SaaS, with a track record of building high-performing teams and helping customers change how they operate to realize real value from the products they invest in. Amy believes great Customer Success is both an art and a science, combining data and process with the human work of driving customer outcomes.
Prior to joining LTi full-time, she served as the company’s interim CCO and as an Operating Partner, where she worked closely with portfolio companies to build scalable customer organizations.
While CCO is her primary job function by day, Amy also enjoys traveling the world with her antique dealer husband, visiting museums, and a spa day with her daughter.
She has participated in industry associations, including:
