Our Promise

BEST IN CLASS SERVICE

At LTi Technology Solutions, we are committed to our clients and helping them reach their future goals. With our powerful platform and 99.5% SLA uptime, we meet and exceed the needs of our enterprise-level clients in demanding industries including banking and financial services.

LTi Technology

Hosting /Enterprise Footprint

  • SaaS model platform offering 99.5% SLA uptime
    1. LTi hosting can allow you to focus on running your business and growth
    2. Infrastructure provided, eliminate high upfront costs
    3. Scale as needs grow with pay as you go pricing, capacity planning no longer an issue
  • Leveraging private and public cloud offerings
  • Data Centers in North America and Europe
  • Multiple Disaster Recovery (DR) Tiers, regular DR exercises and reporting
  • VMware Connect Partner
  • Microsoft Gold Partner

Performance and Availability

  • Cloud-based, High Availability Architecture
  • Enterprise Grade Computing Platforms
  • All-flash Storage
  • 24/7 Monitoring & Alerting
    Managed by LTi Internal Team

Security and Compliance

Security Controls

  • Certified SSAE 18 SOC 2 Compliant
  • Security Awareness
  • Training Program
  • Industry Leading Endpoint Protection
  • Next-generation Firewall with IDS/IPS/AMP
  • Secure Internet Gateway Services
Data Protection
  • Multi-Tier 3+ Data Center Footprint
  • Nightly Backups & Offsite Critical Backups
  • Data Loss Prevention Policies
  • Enterprise-wide Patch Management Program
Access Controls
  • MFA Required for Infrastructure Access
  • VPN Services (Site to Site & SSL)
  • Whitelisting by IP

Client Support

LTi Technology Solutions partners with our clients, providing quality equipment finance, leasing and loan products and a comprehensive level of client service and support. The relationship becomes a partnership as we provide resources and ongoing services at all times during the relationship.
Following the Go-Live of an implementation project, the Client Support team will be introduced to the client for future product assistance.

The following services are available as part of the standard software maintenance agreement:

  • 24 x 7 access to website resources
  • Support telephone hotline (402) 493-3530
  • Access to maintenance updates and hot-fixes for all licensed products

Support representatives are available from 8:00 a.m. CST to 6:00 p.m. CST, Monday through Friday.

Professional Services

  • 1. Discovery
  • 2. Implementation
  • 3. Development
  • 4. Training
  • 5. Post Go-live
  • 6. System Review