Services

Discovery

Your ASPIRE™ journey begins here – with a Subject Matter Expert (SME) diving deep into your business operations to develop a clear understanding of the process and transaction characteristics that make your company unique. This includes interviews and working sessions with a Business Process Owner (BPO) to ensure your needs are understood prior to implementation.

Implementation

Configuration

Our client services team will use what was learned in the Discovery phase to customize your ASPIRE solution for optimal performance and functionality. We will also prime system administrators on ideal processing standards so they will be ready to take the reins when it is time to go-live.

Business Case Testing

Business case testing examines how transactions are processed, from origination to end-of-term. It’s how our team confirms your system configuration is performing exactly as it should, and that it will continue to do so moving forward.

Conversion

Once your system configuration is finalized, we will perform conversion testing. Functional Testing takes place after every conversion to ensure key processes such as invoice generation, cash posting, and more, run optimally.

User Training

On-site or remote training is provided to your team prior to go-live conversion. An Implementation Specialist and Product Owner will lead your user groups through training tailored to your system configuration and business case testing processes.

Go-Live Support

An Implementation Specialist will stick by your side to address training needs and issues.

System Review

A Subject Matter Expert (SME) will be available to analyze your business processes and transaction characteristics. This includes a consultation for any improvements, with a document outlining all recommendations for peak performance. We’ll take care of any implementation adjustments at your request.

Reporting Assistance

As an end-to-end solution, the ASPIRE SQL database provides immense flexibility when thinking about reporting. Over 120 modifiable standard reports are available to fit your business needs. As reporting and auditing needs continue to change, direct access to your data empowers users to create their own custom reports through SSRS, Crystal, or data warehouse reporting. Simplified data views and stored procedures are available to guide users to the specific information they need.

With Reporting Assistance, we’ll help you customize and create links to existing reports, and troubleshoot any errors along the way.

Hosting

We offer on-demand hosting, which include benefits such as lower cost of ownership, enhanced data security, automatic upgrades, peak performance, and high system availability.

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